Privacy Policy — How 888poke Handles Your Data

1 About This Privacy Policy

This Privacy Policy describes how 888poke ("we", "us", "the Platform") collects, uses, stores and shares personal data about players ("you") who use the 888poke website at 888poke.app and the 888poke mobile application. It applies to all personal data collected through registration, deposits, gameplay, customer support interactions and use of the 888poke Android app or progressive web app.

By registering an account on 888poke, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the platform.

This policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and 888poke. This Privacy Policy applies specifically to how we handle personal information and your rights in relation to it.

2 Personal Data We Collect

We collect personal data through several channels: information you provide directly, information generated by your use of the platform, and in certain cases information from third-party verification services. Below is a breakdown of the categories of data we collect.

3 How We Use Your Personal Data

888poke uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The primary purposes are:

Account Management

Your registration data is used to create and maintain your 888poke account, authenticate your identity when you log in, and communicate with you about your account status — including deposit confirmations, withdrawal notifications and security alerts. Without this data, we cannot operate your account.

Payment Processing

Your payment data is used to process PKR deposits and withdrawals via your chosen method — whether that is JazzCash, Easypaisa, Raast, bank transfer or another supported wallet. We pass the minimum necessary payment details to our payment processing partners to complete transactions. We do not store full payment credentials on our own servers.

Identity Verification (KYC)

KYC documents such as your CNIC and proof of address are used to verify your identity before processing withdrawals above certain thresholds and to comply with anti-money laundering (AML) obligations. KYC data is accessed only by authorised personnel and is not used for any other purpose.

Fraud Prevention and Security

Device and technical data — including IP addresses and device identifiers — are used to detect suspicious activity, prevent unauthorised account access, identify duplicate account registrations and protect the integrity of the platform. This processing is essential to keeping 888poke safe for all players.

Responsible Gaming Monitoring

Gameplay data, including session durations and deposit frequency, is used internally to identify patterns that may indicate a player is experiencing difficulty with their gaming habits. This data powers responsible gaming features such as automated spend alerts and cooling-off period suggestions. It is never shared outside 888poke.

Platform Improvement

Aggregated, anonymised gameplay and technical data is used to improve the platform — fixing bugs, optimising game loading times, and deciding which cricket, PSL or esports betting markets to expand. This analysis is done on anonymised data sets and cannot be traced back to individual players.

Marketing Communications

If you have opted in to receive marketing communications, we will send you information about bonuses, new games, PSL betting promotions and other offers via email or push notification. You can opt out at any time through your account settings. Opting out does not affect important transactional messages about your account.

4 Payment Data and PKR Transactions

All 888poke accounts are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or a Pakistani bank account, the relevant transaction data is processed through our integrated payment gateway partners.

What Payment Data We Hold

888poke retains a record of each transaction including the date, amount in PKR, payment method type and the masked identifier of the payment account used (for example, the last four digits of a JazzCash number). We do not store full mobile wallet PINs, card CVV numbers or internet banking passwords on our servers at any point.

Payment Partner Data Sharing

To process a payment, we share the minimum necessary data with our payment processing partners — including the payment amount, your account reference and your registered phone number or bank account details as required by the specific method. Payment partners are contractually required to handle this data securely and to use it only for completing the specific transaction.

5 Sharing Your Personal Data

888poke does not sell, rent or trade your personal data to third parties for their own purposes. We share personal data with external parties only in the following limited circumstances:

• Payment Processors: As described in Section 4, payment data is shared with gateway partners solely to complete PKR transactions.
• KYC / Identity Verification Services: Where we use a third-party identity verification tool to check your CNIC or other documents, the minimum required data is shared with that service for the sole purpose of verification.
• IT and Hosting Providers: Our hosting infrastructure and some technical services involve third-party providers who may have incidental access to data stored on our servers. These providers are bound by strict data processing agreements.
• Customer Support Tools: If we use a third-party live chat or support ticketing platform, your support conversation data may be stored within that platform's secure environment. The platform is configured to our data security standards.
• Legal Obligations: If required by a valid legal process — such as a court order or a legitimate law enforcement request — we may be required to share specific account data. We will only do so to the extent required by the applicable legal obligation.
• Business Transfers: In the event of a merger, acquisition or restructuring of 888poke, player account data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

In all cases of data sharing, we require the receiving party to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

888poke uses cookies and similar tracking technologies on the website and within the web app to make the platform work correctly and to understand how players use it. Here is a breakdown of the types of cookies we use:

Essential Cookies

These are necessary for the platform to function. They maintain your login session, remember your account preferences and keep you securely authenticated as you navigate between the games lobby, live casino and betting sections. You cannot disable essential cookies without breaking core platform functionality.

Analytics Cookies

We use privacy-respecting analytics tools to understand aggregate traffic patterns — which pages are visited most, what devices players use and where technical errors occur. This data is collected in anonymised form and helps us improve the platform. You can opt out of analytics cookies via the cookie settings banner when you first visit the site.

Preference Cookies

These cookies remember your settings — such as your preferred language, notification preferences and whether you have dismissed certain banners — so you do not have to reconfigure them every time you visit.

Managing Cookies

You can manage cookie preferences through your browser settings or the cookie consent tool on the 888poke website. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may be less effective.

7 How Long We Keep Your Data

888poke retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods we apply are:

• Active Account Data: Retained for the full duration of your account being open and active on the platform.
• Transaction Records: Deposit and withdrawal records in PKR are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping practice.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the last transaction, whichever is later.
• Support Communications: Live chat and email records are retained for up to two years following the last interaction, unless the communication relates to a transaction or dispute, in which case the transaction retention period applies.
• Marketing Data: If you opt out of marketing, your opt-out preference is retained indefinitely to ensure we honour it. Non-essential marketing profile data is deleted within 90 days of opt-out.
• Closed or Banned Accounts: Account data for voluntarily closed or suspended accounts is retained for five years following closure for fraud prevention and audit purposes.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be attributed to an individual player.

8 Your Data Rights

As an 888poke player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or email.

We will verify your identity before processing any data rights request to protect you against unauthorised requests. Most requests are completed within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extended timeline.

9 Security Measures

888poke takes technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• Encrypted storage for sensitive data including KYC documents and payment records.
• Access controls limiting which team members can access personal data, on a strict need-to-know basis.
• Two-factor authentication available for player accounts and mandatory for all internal staff accounts with data access.
• Regular security audits of platform infrastructure, including penetration testing of web and app interfaces.
• Incident response procedures to detect, contain and report data security incidents promptly.

Despite these measures, no system is completely immune to risk. If you suspect your account has been compromised, please contact our support team immediately via live chat so we can suspend the account and investigate.

10 Children's Privacy

888poke is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 years of age or older. We may additionally verify age through KYC documentation before processing withdrawals.

If we discover that an account has been registered by someone under 18, the account will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. Any deposits made by an underage player will be returned to the payment source after verification. Personal data collected in connection with an underage account will be deleted as soon as the account closure process is complete.

If you are a parent or guardian and believe that a minor in your care has registered an account on 888poke, please contact our support team immediately. We take underage access seriously and will act swiftly on any credible report.

11 Changes to This Privacy Policy

888poke may update this Privacy Policy from time to time to reflect changes in the way we operate, changes to the services we offer, or developments in applicable data protection standards. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the platform for at least 14 days before the changes take effect.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We recommend reviewing this page periodically so you are always aware of how your data is being handled. Your continued use of 888poke after the effective date of any policy update constitutes your acceptance of the revised policy.

If you have any questions or concerns about a specific change, please contact our support team before the change takes effect and we will be happy to explain the update in plain language.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 888poke is handling your personal information, please get in touch with our support team. We have a dedicated privacy team that handles all data-related enquiries.

You can reach us via live chat inside the 888poke app or website — available 24 hours a day, seven days a week. You can also contact us by email; our support address is displayed in the footer of this page. We aim to respond to all privacy-related enquiries within two business days, and to complete data rights requests within 30 days of identity verification.

For general platform questions that are not related to privacy or data, you may find a faster answer in our FAQ section. For questions about the rules governing your account, please refer to our Terms and Conditions. If you have concerns about your gaming habits, please visit our Responsible Gaming page.